Refund policy

  1. Exchange and Returns
  • If you have made a purchase, it indicates that you have read, understood and agree to the terms and conditions of KaShe Jewels. 
  • We do not offer return or exchange on jewelry, primarily for hygiene reasons. No return or exchange requests shall be accepted once the order is confirmed.
  • Please ensure you read the product details before placing an order. For non-adjustable items like bangles and finger rings, ensure that you know your correct size. You can check in a local jewelry store in case of any doubts.
  • We take extra care in packaging fragile items. Each piece is thoroughly checked before packing, and all necessary precautions are taken while sending your parcels. Still in case you receive a damaged / defective / wrong product, please contact us via WhatsApp on +91-9667576098 and share the video & image of the item. We will help you in the best possible way.
  • Please note that since all our products are handcrafted, no two units are exactly alike. There will be slight variation in design / polish and that is the characteristic of handmade pieces. These variations should not be taken as “defects” and no return / exchange requests shall be accepted based on these factors.
  • All our products are photographed in sunlight or evening natural lights. We do not use any lighting equipment hence what you see is what you get. The colors of stones, enamel, or other embellishments are not edited at all. Slight variations, if noticed, might occur on account of different screen types, resolutions and device types.
  • All customisations shall be accepted only upon full payment towards the item and shipping costs. Lead time for customised items is 6-8 weeks.
  • All purchases are non-refundable.

2. Cancellations and Refunds

We do not accept cancellations once the order has been duly placed. However, in case of change of dispatch address issues please contact us via call or WhatsApp on +91-9667576098 within 6 hours of placing the order. 

Refund is not applicable in any case except the damaged or wrong product sent to you. In such cases, please inform our customer support with the item images.